Privacy Policy

Privacy Policy

Last Updated: January 1, 2025

This Privacy Policy explains how Wollax ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from wollax.com (the "Site") or otherwise interact with us regarding the Site (collectively, the "Services"). By using the Services, you agree to the practices outlined in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. If changes are made, we will post the updated policy on the Site with the updated "Last Updated" date. We encourage you to review this page periodically for the latest information on our privacy practices.

Information We Collect

1. Information You Provide Directly

We collect personal information that you provide to us when using our Services. This may include:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Order Information: Payment details, shipping information, and purchase history.

  • Account Information: Username, password, and security questions.

  • Customer Support: Any information you provide when contacting us for support.

2. Information Collected Automatically

We automatically collect certain information about your interactions with the Site, which may include:

  • Device Information: Information about the device and browser you use to access the Site.

  • Usage Data: Pages visited, time spent on the Site, and interaction with features.

  • IP Address: Used to approximate your location.

  • Cookies: Data stored on your device to improve user experience.

3. Information from Third Parties

We may also collect information from third parties, such as:

  • Payment processors for transaction details.

  • Service providers for analytics and marketing insights.

  • Social media platforms if you engage with us through those channels.

How We Use Your Information

We use the personal information we collect for the following purposes:

  • Providing Services: To process orders, ship products, and facilitate returns or exchanges.

  • Improving User Experience: To enhance the functionality and performance of the Site.

  • Marketing and Promotions: To send promotional emails and targeted advertisements (you can opt out anytime).

  • Fraud Prevention: To detect and prevent unauthorized transactions and security breaches.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Vendors and partners that assist us in operating the Site, such as payment processors, shipping companies, and IT service providers.

  • Marketing Partners: To deliver relevant advertisements and promotional offers.

  • Legal and Regulatory Authorities: To comply with legal obligations or respond to lawful requests.

  • Corporate Transactions: In the event of a merger, acquisition, or sale of assets.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Provide essential functionality (e.g., shopping cart and login features).

  • Analyze website performance and usage.

  • Deliver personalized advertisements.

You can manage or disable cookies through your browser settings. However, some features of the Site may not function properly if cookies are disabled.

Your Rights

Depending on your location, you may have certain rights under applicable data protection laws, including:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Request that we correct any inaccurate information.

  • Deletion: Request that we delete your personal information.

  • Opt-Out: Opt-out of marketing communications.

To exercise your rights, please contact us at support@wollax.com.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is completely secure, and we cannot guarantee the absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Children's Privacy

The Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with their personal information, please contact us at support@wollax.com.

International Data Transfers

If you are accessing the Services from outside the United States, please note that your information may be transferred to and processed in the United States, where privacy laws may not provide the same level of protection as in your jurisdiction. By using the Services, you consent to the transfer of your information to the United States.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Wollax

  • Email: support@wollax.com

Thank you for trusting Wollax.

For California residents, additional disclosures under the California Consumer Privacy Act (CCPA) may apply. Please contact us for more details.