Shipping Policy

Last Updated: January 1, 2025

Processing time

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification when your order has shipped.

Shipping Costs

  • Shipping costs will be calculated and displayed at checkout.

  • Any applicable taxes or customs duties are the responsibility of the customer.

Estimated Delivery Times

We currently ship to addresses within the United States. Delivery times may vary depending on your location and at checkout. Below are our estimated delivery times:

  • Standard Shipping: 5-10 business days

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO, FPO, or DPO addresses.

  • All shipments require a valid physical address within the United States.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Use this number to track your package on the carrier’s website for real-time updates.

Delayed or Lost Shipments

While we strive to meet our delivery estimates, delays can occasionally occur due to factors outside our control (e.g., weather, customs processing, carrier issues). If your order is significantly delayed or appears to be lost, please contact our support team at support@wollax.com for assistance.

Customs, Duties, and Taxes

Wollax is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping, including tariffs, taxes, and customs duties, are the responsibility of the customer.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us within 7 days of delivery by emailing support@wollax.com. Include your order number, a description of the issue, and any relevant photos. We will work with you to resolve the issue promptly.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address provided by the customer, refusal to pay duties, or unavailability for delivery, we may charge additional shipping fees to resend the package.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Wollax reserves the right to modify this Shipping Policy at any time. Changes will be posted on this page, and the "Effective Date" will be updated accordingly.